Cancellation and Refund Policy

Last updated 21 October 2026

This policy explains cancellations and refunds for Primer purchases, sold by Tirukamal Innovative Solutions Private Limited. It forms part of our Terms of Use.

1. What you buy

Answers are digital content, written for you after payment, shown on Primer and emailed to you as a PDF, usually within two minutes. A one-topic purchase unlocks one topic. A plan unlocks a number of topics within its period and doesn’t renew automatically, so there is nothing to cancel later.

2. When we refund in full

• The answers you paid for aren’t delivered within 24 hours of payment.
• You were charged more than once for the same purchase.
• A fault on our side stops you from seeing answers you paid for, and we can’t fix it within 3 working days.
• You bought a plan and ask for a refund within 7 days of buying it, without having unlocked any topic with it.

3. When we don’t refund

Once answers have been delivered, a purchase is not refundable because the content has been provided, except where the law requires a refund. Topics left unused at the end of a plan’s period are not refunded.

4. How to ask

Write to support@tirukamal.com from the email you use on Primer, with your order number (it starts with PR-, and is on your receipt and your account page). We reply within 2 working days. Approved refunds go back to the original payment method within 5 to 7 working days; your bank may take a little longer to show it.